How Do I Check My Purchase History On Xbox?

Frequently Asked Questions (FAQs)

Q. Can I refund a purchase on Xbox?

In most cases, you can’t refund a digital purchase after it’s been made. If you’re having problems with content you purchased from Microsoft Store, we might be able to help you cancel or return it.

Q: How do I view my past Xbox Live subscriptions?

To view your past Xbox Live subscriptions,

• Sign in to your Microsoft account online.
• Select “Services & subscriptions,”.
• Then select “Transaction history.”
• From here, you can see all the subscriptions that have been charged to your account. If you see something you don’t recognize, select it for more details.
• You can also cancel subscriptions from this page.

Q. How do I download previously purchased games on Xbox One?

A. If you’ve purchased a game from Microsoft Store, but it isn’t installed on your console, here’s how to find and install it:

• Press the Xbox button to open the guide.
• Select “My games & apps”.
• Under “Ready to install,” select the game you want to install. Or, if you’ve already installed it, select the game to open its product page, and then select Install.
• Select the game you want to install, and then press the A button .

Once installation is complete, the game will appear on your Ready to install list. If you don’t see it there, check your All apps list under My games & apps.

Q. How do you cancel a purchase on Xbox?

A. To cancel a purchase on Xbox, follow these steps:

• Go to your Microsoft account and select Purchase history.
• Select the order you want to cancel, then select Cancel order > Cancel.
• If you need to, contact Xbox Support.

Q. How do I stop Microsoft from charging my card?

A. To stop Microsoft from charging your card, follow these steps:

• Go to your Microsoft account and select Payment & billing.
• Under “Payment options,” select Manage payment options.
• Select the payment option you want to remove, then select Remove > Yes, remove it.

Q. Why are my games not showing up on my Xbox One?

A. If you’re not seeing your games on your Xbox One, it could be for a few reasons:

• You may need to install them from your Xbox One’s Ready to Install section.
• The game may still be installing or downloading. You can check the progress in My games & apps > Downloads.
• If you’re using an Xbox 360, the game may need to be updated.
• You may have a problem with your Microsoft account.
• If you’re using an Xbox One X, make sure your console is in Developer mode.

Q. How do I refund a game on Xbox?

A. To refund a game on Xbox, follow these steps:

• Go to your Microsoft account and select Purchase history.
• Select the order you want to refund, then select Request a refund > Yes.
• If you need to, contact Xbox Support.

Q. How long do Xbox refunds take?

A. Xbox refunds can take up to 10 business days to process. If you don’t see the refund in your account after 10 days, contact Xbox Support.

Q. How do I cancel an Xbox Live subscription?

A. To cancel an Xbox Live subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to cancel, then select Cancel > Yes.

Q. How do I get a refund for an Xbox Live subscription?

A. To get a refund for an Xbox Live subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to refund, then select Request a refund > Yes.

Q. How do I cancel an Xbox Game Pass subscription?

A. To cancel an Xbox Game Pass subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to cancel, then select Cancel > Yes.

Q. How do I get a refund for an Xbox Game Pass subscription?

A. To get a refund for an Xbox Game Pass subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to refund, then select Request a refund > Yes.

Q. How do I cancel an Xbox Live Gold subscription?

A. To cancel an Xbox Live Gold subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to cancel, then select Cancel > Yes.

Q. How do I get a refund for an Xbox Live Gold subscription?

A. To get a refund for an Xbox Live Gold subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to refund, then select Request a refund > Yes.

Q. How do I cancel an Xbox Music Pass subscription?

A. To cancel an Xbox Music Pass subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to cancel, then select Cancel > Yes.

Q. How do I get a refund for an Xbox Music Pass subscription?

A. To get a refund for an Xbox Music Pass subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to refund, then select Request a refund > Yes.

Q. How do I cancel an Xbox Video Pass subscription?

A. To cancel an Xbox Video Pass subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to cancel, then select Cancel > Yes.

Q. How do I get a refund for an Xbox Video Pass subscription?

A. To get a refund for an Xbox Video Pass subscription, follow these steps:

• Go to your Microsoft account and select Services & subscriptions.
• Select the subscription you want to refund, then select Request a refund > Yes.