How Do I Cancel An Order On EB Games?
- If you need to cancel your EB Games order, please contact us as soon as possible so that we can attempt to cancel the transaction before it is processed.
- To cancel your order, please call our Customer Service team or visit our website and log into your account to view your order history. From there, you will be able to cancel your order. Please note that we cannot always cancel an order after it has been placed.
Frequently Asked Questions (FAQs)
Q. How do I contact Customer Service?
A. You can reach our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. What is the refund policy?
A. All sales are final. However, if you have changed your mind about a purchase, we will gladly offer an exchange for another item of equal or lesser value within 30 days of the original purchase, provided that you have the original receipt and all packaging and accessories. Some restrictions apply. See our Returns Policy for full details.
Q. I never received my order confirmation – what do I do?
A. Please contact our Customer Service team and they will be happy to resend your order confirmation. You can reach our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. Can you return a game to EB Games if you don’t like it?
A. Yes, you can return any game to EB Games for a full refund within 7 days of the date of purchase, provided that you have the original receipt and all packaging and accessories. Some restrictions apply. See our Returns Policy for full details.
Q. How do I know if my order has been canceled?
A. You will receive an email confirmation from us if your order has been canceled. You can also check the status of your order by logging into your account on our website. If you have any further questions, please contact our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. How much is EB Games shipping?
A. Shipping is free for all orders over $35. For orders under $35, shipping is a flat rate of $4.99.
Q. How long does it take for an order to arrive?
A. Your order will arrive within 3-7 business days. If you have not received your order after 7 business days, please contact our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. I’m missing an item from my order – what do I do?
A. Please contact our Customer Service team and they will be happy to help you with your missing item. You can reach our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. I received a damaged item – what do I do?
A. Please contact our Customer Service team and they will be happy to help you with your damaged item. You can reach our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. How do I cancel my pre order?
A. If you need to cancel your EB Games pre order, please contact us as soon as possible. You can reach our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca. Please note that we may not be able to cancel your order if it has already been processed.
Q. I have a problem with my EB Games gift card – what do I do?
A. Please contact our Customer Service team and they will be happy to help you with your gift card issue. You can reach our Customer Service team by phone at 1-888-777-3960 or by email at customercare@ebgames.ca.
Q. Who owns EB Games?
A. GameStop Inc. is the parent company of EB Games. GameStop Inc. is an American video game and entertainment software retailer with headquarters in Grapevine, Texas. EB Games is a subsidiary of GameStop Inc., and has stores in the United States, Canada, Australia, New Zealand, and Europe.
Q. Can you return a game after it’s been opened?
A. Yes, you can return any game to EB Games for a full refund within 7 days of the date of purchase, provided that you have the original receipt and all packaging and accessories. Some restrictions apply. See our Returns Policy for full details.
Q. I bought a used game from EB Games and it doesn’t work – what can I do?
A. All used games at EB Games come with a 7-day guarantee. If you experience any problems with your used game within 7 days of purchase, please bring it back to your local store and we will exchange it for another used game of equal or lesser value. Some restrictions apply. See our Returns Policy for full details.
